98年國立交通大學科技管理研究所管理學線上測驗

1.: Which of the following phrases is most associated with scientific management?
(A): management relations
(B): one best way
(C): supply and demand
(D): quality control

2.: Bureaucracy is defined as a form of organization characterized by ________.
(A): division of labor
(B): clearly defined hierarchy
(C): detailed rules and regulations
(D): all of the above

4.: Which of the following is not an approach organizations can take with respect to
environmental issues?
(A): legal
(B): market
(C): stakeholder
(D): responsibility

5.: Which of the following is not a way for management to reduce unethical behavior?
(A): select individuals with high ethical standards
(B): establish codes of conduct
(C): provide ethics training
(D): monitor employee telephone calls

6.: Because managers can’t possibly analyze all information on all alternatives,
managers ________, rather than ________.
(A): maximize; satisfice
(B): maximize; minimize
(C): satisfice; minimize
(D): satisfice; maximize

7.: When problems are ________, managers must rely on ________ in order to develop
unique solutions.
(A): structured; nonprogrammed decision making
(B): structured; pure intuition
(C): unstructured; nonprogrammed decision making
(D): unstructured; programmed decision making

8.: Strategic plans include the formulation of goals, whereas operational plans define ways
to ________.
(A): maximize the organization’s profits
(B): achieve the goals
(C): minimize the number of employees that have to be laid off in hard times
(D): provide the most efficient methods of production

9.: As organizational environments have become more uncertain, ________.
(A): organizations are having to make longer term plans
(B): organizations have to resist the uncertainties to keep the plans moving toward the
objectives
(C): organizations have to request that the government pass more legislation restricting
the amount of uncertainty
(D): the definition of long term has changed

10.: Management by objectives (MBO) is a management system in which the first steps are
setting specific performance goals that are ________.
(A): established that can be easily accomplished
(B): jointly determined by employees and their managers
(C): determined by top management with clarity so that the objectives are clear to even
the most incompetent employee
(D): developed in such a manner that the employees are self-directed and do not need
supervision

11.: When an organization is analyzing its labor supply, it is studying its ________.
(A): organizational culture
(B): internal environment
(C): external environment
(D): organizational structure

12.: ________ strategy determines what businesses an organizations should be in.
(A): Business
(B): Organizational
(C): Operational
(D): Corporate

15.: In describing the relationship between structure and strategy, it can be said
that ________.
(A): structure follows strategy
(B): strategy follows structure
(C): strategy and structure are always handled equally
(D): strategy follows structure in smaller organizations

16.: In Joan Woodward’s study of the relationship between technology and structure, the
structure that was the most technically complex was ________.
(A): unit production
(B): mass production
(C): process production
(D): technological production

17.: ________ organization consists of a small core of full-time employees and temporarily
hires outside specialists to work on emergent opportunities.
(A): network
(B): virtual
(C): modular
(D): learning

18.: Techniques organizations utilize to exchange standard business transaction documents,
such as invoices or purchase orders, using direct computer-to-computer networks are
called ________.
(A): voice-mail
(B): fax
(C): electronic data interchange
(D): teleconference

19.: In organizations, ________ programs ensure that protected classes are retained and
their opportunities are maintained.
(A): needs-based analysis
(B): functional
(C): global human resource management
(D): affirmative action

21.: Which of the following is not identified as a type of conflict that differentiates
functional from dysfunctional conflict?
(A): task conflict
(B): relationship conflict
(C): ethical conflict
(D): process conflict

22.: According to Herzberg, in order to provide employees with job satisfaction, managers
should concentrate on ________.
(A): hygiene factors
(B): issues such as pay
(C): motivator factors
(D): extrinsic factors

23.: A theory that suggests that employees compare their inputs and outcomes from a job to
the ratio of input to outcomes of relevant others is known as ________.
(A): action motivation
(B): goal setting
(C): reinforcement theory
(D): equity theory

模擬測驗