The biggest single drawback of written communication is
its slow feedback and interchange.
its lack of clarity.
the formal implications it carries.
the lack of time for preparation.
The internal processes approach to organizational effectiveness is most closely related
to the ________ part of an organizational system.
inputs
outputs
feedback
transformation
GE produces a network television station (NBC) and aircraft engines. There appears to
be little need for ________ between these units.
integration
responsibility
flexibility
centralization
AT&T frequently surveys its employees to measure such things as the level of worker
job satisfaction. Such surveys are one of the interventions used in organization
development.
behavior.
evaluation.
structure.
Often the most difficult part of performance appraisal is
feedback.
compensation.
rating actual performance.
job evaluation.
When KFC wanted to enter the Japanese market, it contacted Mitsubishi, one of Japan's
largest poultry producers. Mitsubishi provided an understanding of Japanese culture
and some of the financing, while KFC provided the rest of the financing and its
franchising expertise. The activities of KFC and Mitsubishi took place in the ________
dimension of the task environment.
sociocultural
partners
suppliers
competitors
When a manager behaves in a questionable manner the company may establish a peer
review panel to evaluate the alleged misconduct. This is an example of
legal compliance.
ethical compliance.
cultural forcing.
forced compliance.
As organizations move through the stages of the organizational life cycle from birth to
maturity, they do NOT
tend to increase in size.
become more mechanistic.
devote more attention to planning.
reduce the size of their staff component.
According to the expectancy theory, motivation determines
Performance-to-reward expectancy
Effort-to-performance expectancy and performance-to-reward expectancy
Effort-to-performance expectancy and valence of outcomes
Effort-to-performance expectancy, performance-to-reward expectancy, and valence
of outcomes
When a team is assembled for an important assignment the composition of the group
will be noted by employees. It can indicate if the organization has
pluralism.
cultural identification.
reverse discrimination.
full structural integration.
Which of the following statements does NOT describe a shortcoming of bureaucratic
organizations?
With bureaucratic organizations, social processes are ignored.
Organizational efficiency is reduced in a bureaucratic organization.
There is extensive use of division of labor in a bureaucratic organization.
With bureaucratic organizations, assumptions about employee loyalty are unrealistic.
Reengineering is needed when an organization
recognizes entropy.
is dominant in its market.
wants to improve employee morale.
wants to implement a diversity program.
You hear one of your subordinates say, "I really like the boss, the people we work with
are great, and the pay is as good as you can get anywhere, but l just can't get excited
about coming to work in the morning." Which of the following theorists would say, "I
told you so"?
Maslow
Herzberg
Adams
Fayol
Studies of the organization change process found that participation
increases productivity and cooperation.
reduces the need for communication.
encourages employees to adopt differing perceptions.
leads to higher training costs.
A pre-employment test that requires applicants to perform the same kinds of tasks as
they will actually do on the job will have high
administrative intensity.
content validity.
nominal validity.
predictive validity.
Which of the following is the most commonly used basis for departmentalization,
especially among small businesses?
Location
Function
Product
Customer
The advantages of a flat organization include
greater communication between upper and lower levels of management.
lower total managerial costs.
flexibility.
improved employee productivity.
Employment tests that have been determined to have an adverse impact can be used as
selection devices ONLY if they
have been specifically approved by the Equal Employment Opportunity Commission.
have been shown to predict success on the job.
are protected by a grandfather clause that grants them an exemption.
continue to result in discriminatory hiring practices.
Wal-Mart rewards high performers with the chance to model or choose a family
member to model for their sales flyers. Wal-Mart is attempting to meet associate
________ needs.
esteem
physiological
belongingness
self-actualization
Theresa gets her energy from solitude, prefers detail-oriented concrete projects, uses
logical reasoning, and enjoys seeing a finished product. Her traits illustrate the
________ dimensions of the Myers-Briggs Type Indicator.
introvert, sensing, thinking, judge.
extrovert, intuitive, thinking, judge.
extrovert, intuitive, feeling, judge.
introvert, intuitive, feeling, judge.
A work team composed of various functional managers would tend to encourage
horizontal communication.
professional jargon.
downward communication.
effective communication.
If you are a reporter for a newspaper, you are expected to write, edit, and proofread
stories by the paper's deadline. These expectations are referred to as
workplace behaviors.
performance behaviors.
withdrawal behaviors.
job attributes.
When an organization decides to use teams, it is
making a mistake.
using functional groups to resolve the organization's problems.
implementing a form of organizational change.
fostering cohesiveness.
Resistance over implementing work teams is most likely to come from
top management.
the people directly responsible for the actual implementation.
stakeholders.
first-line managers.
Your boss says, "Find a way to increase production." Your workers say, "Find a way to
increase pay." You feel stuck in the middle. You will likely experience
intersender conflict.
intrasender conflict.
person-role conflict.
intra role conflict.
Fayol was interested in studying ________, whereas Taylor was interested in studying ________
senior managers; effective managers
all managers; first-line managers
bureaucratic structures; chains of command
administrative theory; macroeconomics
A company that sees its employees as the driving force behind the organization
probably follows which managerial approach?
workplace diversity
organizational behavior
quantitative analysis
total quality management
________ was one of the first to recognize that organizations could be viewed from
the perspective of individual and group behavior.
Robert Owens
Hugo Munsterberg
Mary Parker Follett
Chester Barnard
Which four theorists are associated with the early organizational behavior approach?
Barnard, Follett, Munsterberg, and Owen
Munsterberg, Taylor, Fayol, and Follett
Taylor, Fayol, Weber, and Barnard
Follett, Barnard, Munsterberg, and Weber
The contingency approach to management is based upon which of the following?
similarities found within all organizations
a set of universal management rules
exceptions to generally accepted management principles
knowledge developed based on sophisticated logic models
Which of the following is the basic difference between multidomestic corporations and
global companies?
Multidomestic corporations typically do business with more countries than global
companies do.
Multidomestic corporations are run by global companies but must be owned by a
local, national company.
Multidomestic corporations decentralize management to the local country, while
global companies centralize management in the home country.
Multidomestic corporations pay more in taxes than global companies do.
Joint ventures are a type of ________
license
franchise
foreign subsidiary
strategic alliance
Which of the following developed a valuable framework to help managers better
understand differences between national cultures?
Milton Friedman
Michael Porter
Geert Hofstede
Abraham Maslow
Lower-level managers typically confront what type of decision making?
unique
nonroutine
programmed
nonprogrammed
Intuitive decision making is ________
not utilized in organizations
a conscious process based on accumulated judgment
making decisions based on experience, feelings, and accumulated judgment
important in supporting escalation of commitment
Planning involves defining the organization's goals, establishing an overall strategy for
achieving those goals, and developing a comprehensive set of plans ________
as to which shift will perform what work functions
to determine which manager will be in charge of which department
for organizational work activities
to establish the quality and quantity of work to be accomplished
Which of the following is important to remember in evaluating the effectiveness of the
decision-making process?
You should ignore criticism concerning the decision-making process.
You may have to start the whole decision process over.
You will have to restart the decision-making process if the decision is less than 50
percent effective.
Ninety percent of problems with decision making occur in the implementation step.
The effect of planning on managers is that it forces them to ________
react to change
consider the impact of change
respond indiscriminately
develop bureaucratic response models
Planning involves two important elements: ________
goals and decisions
goals and plans
plans and decisions
goals and actions
What is the first step in a typical MBO program?
Major objectives are allocated among divisional and departmental units.
Unit managers collaboratively set specific objectives for their units with their
managers.
The organization's overall objectives and strategies are formulated.
Action plans are specified and agreed upon by managers and employees.
In an uncertain environment, managers want to develop ________ plans.
general and flexible
specific but flexible
formal
contingency
________ and ________ are outcomes from a study of the external environment.
Threats; weaknesses
Strengths; weaknesses
Weights; measures
Opportunities; threats
What are the three main types of corporate strategies?
concentration, integration, and diversification
growth, stability, and renewal
retrenchment, turnaround, and clicks-and-bricks
cost leadership, differentiation, and focus
When an organization attempts to combine with other organizations in different and
disassociated industries, the strategy is known as a(n) ________ strategy.
unrelated diversification
horizontal integration
vertical integration
stability
A(n) ________ strategy addresses organizational weaknesses, helps stabilize operations,
and revitalizes organizational resources and capabilities.
unrelated diversification
horizontal integration
vertical integration
retrenchment
Corporate governance is ________
another name for executive management
a system used to protect the rights of shareholders
a term that refers to legal agreements made between two or more partner firms
primarily a problem facing U.S. firms
________ is the search for the best practices among competitors or noncompetitors
that lead to their superior performance.
Factoring
Correlating
Situating
Benchmarking
The first step in the control process is ________
setting standards
measuring performance
comparing performance against expectations
taking managerial action
An organization that hires additional personnel as soon as a major contract has been
awarded is using which control system?
feedforward control
concurrent control
feedback control
management control
The terms that are required to construct a PERT network are: events, activities,
________ and ________
crucial path; slack time
critical path; estimated time
crucial path; earliest date
slack time; critical path
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