When a manager is reaching organizational goals but wasting resources in
the process, they would most likely be considered:
inefficient and effective
inefficient and ineffective
efficient and ineffective
efficient and effective
The most valid way to determine executive compensation would be to:
pay based on the value added to the company by the executive
pay comparable to what others are making in comparable companies
pay comparable to what others are making in similar positions
pay according to the length of time the individual has been with the
company
The purpose of the bank wiring observation room experiment portion of the
Hawthorne Studies was to:
determine the relationship between intensity of light and worker
efficiency
develop a new supervisory relationship
analyze the social relationships in a work group
make the work environment more enjoyable
Hiring employees from the competition has the tendency to reduce the:
selection costs
training costs
performance appraisal costs
salaries
Triangular management is a management approach that emphasizes using
information from:
the classical, behavioral, and systems schools of thought
the classical, management-science, and systems schools of thought
the classical, management-science, and behavioral schools of thought
the behavioral, contingency, and management-science schools of thought
If you take a test twice in a relatively short period of time and your grades
vary dramatically, the test is most likely:
valid
invalid
reliable
unreliable
What is the most crucial decision an organization must undertake in order
to maintain a high level of responsiveness within an organization?
how to pursue social responsibility
which social responsibilities to pursue
how to involve the maximum number of employees in the social
responsibility process
both (A) and (B)
Which of the following categories of organizations has the highest level of
international involvement?
domestic organization
transnational organization
multinational organization
international organization
The belief that our multinational corporation should hire only our U.S.
managers to manage operations in New Zealand, because we know how to
manage better than New Zealand managers reflects:
an ethnocentric attitude
a polycentric attitude
a geocentric attitude
a diametric attitude
Which of the following is NOT a potential problem with outsourcing?
Employees demand full-time benefits
Labor union battles
Loss of quality
Work delays
Of the following steps in the planning process, which should precede the
others?
develop premises upon which each alternative is based
develop plans to pursue the chosen alternative
list alternative ways of reaching objectives
choose the best alternative for reaching objectives
The management approach that uses organizational objective as the
primary means of managing the organization is called:
means-ends analysis
management-by-objectives
managerial assessments
management-by-wandering around
According to Mintzberg, top managers or chief executives should:
delegate final responsibility for planning to the chief planner
never serve as the organizational planner
assess organizational progress in their role as monitors
all of the above
Judgment, intuition, and creativity would most likely be classified as:
a modern decision-making technique appropriate for programmed
decisions
a modern decision-making technique appropriate for nonprogrammed
decisions
a traditional decision-making technique appropriate for programmed
decisions
a traditional decision-making technique appropriate for nonprogrammed
decisions
A test that measures what it is designed to measure is likely to be:
reliable
an aptitude test
valid
consistent
The four-step training process sequence is correctly described as:
designing, determining, managing, and administering
designing, determining, evaluating, and administering
determining, evaluating, designing, and administering
determining, designing, administering, and evaluating
The performance appraisal should:
focus on the evaluator’s impression of the individual’s work habits
stress only performance in the position the individual holds
be acceptable to the evaluator and the individual being evaluated
focus on subjective areas of performance
All of the English teachers in Springfield High School have agreed upon the
standards that must be achieved in order to graduate. Most likely this
decision was reached:
by the school board
by consensus
by the Delphi technique
by intuition
An organizational mission is very important to an organization for all of the
following reasons EXCEPT:
helps management focus human effort in a common direction
serves as a sound rationale for allocating resources
helps management define broad but important job areas within an
organization and therefore critical jobs that must be accomplished
all of the above are ways an organizational mission can increase the
probability the organization will be successful
Attitudes generally have three different components. Which of the following
is NOT one of those components?
affective
cognitive
behavioral
sensual
With the GE Multifactor Portfolio Matrix, the business falling in the cells
that form a diagonal from lower left to upper right are:
the strongest and the ones the company should invest in and help grow
the strongest and the ones the company should sell
medium-strength and should be invested in only selectively
the lowest in strength and serious candidates for divestiture
Which of the following is an accurate statement concerning tactical
planning?
tactical plans cover a relatively long period of time
tactical plans are more detailed than strategic plans
tactical planning is normally conducted by upper-level management
facts on which to base tactical planning are more difficult to gather than
facts for strategic planning
A _______ summarizes job tasks, while a _______ explains knowledge
and abilities necessary for the job.
Job analysis; job description
Job description; job specification
Job specification; job analysis
Job specification; job description
_______ is/are an inner force that moves a person to take action.
Morals
Motivation
Morale
Self-esteem
In general, effective managers use _______ less than _______ motivators,
such as setting challenging and achievable goals, to motivate employees.
Behavior modification; negative
Behavior modification; positive
Negative reinforcement; positive
Positive reinforcement; negative
Managers who use scientific management assume that _______ is the
primary factor that motivates people.
A safe workspace
Monetary reward
Prestige
Self-respect
Zeke works not only to make money to support his family but also because
he feels his work is worthwhile and satisfying. Which need level is he
fulfilling in his work?
Esteem
Security
Self-actualization
Social
Which one of the following is NOT a key notion in operations management?
it involves managers-people who get things done by working with or
through other people
it is an operational plan of action aimed at providing the organization
with the right facilities to produce the needed output at the right time
it takes place within the context of objectives and policies that drive the
organization’s strategic plans
efficiency and effectiveness are the criteria for judging management
operational activities
Which of the following techniques would be most appropriate when
comparing site differences among foreign countries?
jury of executive opinion
a weighting process
time series analysis
sales force estimation
A “secret shopper” that comes into a restaurant and observes the quality of
service and food she receives is an example of:
precontrol
concurrent control
feedback control
postcontrol
Marsha recently implemented a control system designed to control the
number of paper clips used per week by each employee, as a method of
controlling costs. This is an example of a manager creating barriers to
control through:
overcontrol
ignoring the means versus the ends
ignoring the perspective of organizational members
all of the above
Information needed for managerial control generally has characteristics:
The same as that needed for operational control
The same as that needed for strategic planning
Between that needed for operational control and that needed for
strategic planning
More extreme that that needed for operational control
According to Herzberg, working conditions, company policies, and job
security are all ______ ; achievement, recognition, and responsibility are
all ______ .
Hygiene factors; motivators
Motivators; hygiene factors
Sources of dissatisfaction; hygiene factors
Sources of satisfaction; motivators
In Cecil’s company, decision-making takes place at all levels, allowing
employees at lower levels more involvement. Cecil works for a _______
company.
Centralized
Decentralized
Departmentalized
Tall
According to McGregor, employees who are ready to realize their social,
esteem, and self-actualization needs will not work well under Theory ______
managers.
W
X
Y
Z
Which of the following about glass ceilings is INCORRECT?
It is an invisible barrier keeping women and minorities from reaching
the highest-level positions.
Top management has long been dominated by white males who tend to
promote those who look, act and think as they do.
It allows women and minorities to move quickly through the ranks
because mangers see how hard they work.
Male managers believe that family life will interfere with a woman’s
work.
All but which of the following are fundamental accounting concepts?
Accounting equation
Double-entry bookkeeping
Ledgers
Matching principle
All but which of the following are factors that affect the number of people a
manager can effectively supervise?
The workers’ skill level
Quality control level
The workers’ motivation level
A manager’s skill level
Companies that organize vertically may _______ .
Decentralize decision-making in top management
Become slow to react to change
Implement a new team structure
Prioritize worker safely and skills through training programs
Leah is part of a team that locates each member strategically in specific
markets around the world. Their job is to keep tabs on customer
preferences for their area, and the team communicates via e-mail and
teleconferencing. In this case. Leah belongs to a _______ team.
Functional
Network
Satellite
Virtual
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