Blogs or web logs can be used by companies to post customer feedback. This is a
method of environmental scanning and
information management.
strategic response.
direct influence.
organic organization design.
Which of the following statements does NOT describe a characteristic of an
organization’s external environment?
It includes specific, identifiable organizations and factors of interest to the
organization.
The boundary between the organization and its environment is quite specific and
clearly defined.
It contains some nonspecific dimensions and forces that can affect organization
activities.
It includes everything outside of the organization that might potentially affect it.
Which of the following is NOT a way in which the organizational context contributes
to the use of unethical practices?
A manager becomes aware of an unethical practice, but allows it to continue.
Unethical activity is encouraged as long as it is in the best interests of the firm.
A manager decides to hire a relative to a position for which the relative is qualified.
Rewards are provided to those who succeed at the cost of others.
Which of the following is an example of an organizational stakeholder for the
Australian film company that produced the movie The Gladiator?
Australians who appeared in the crowd scenes during the battles.
people concerned about the possible abuse of animals during the filming.
the investors who provided the finances needed to make the movie.
All of the above.
Geert Hofstede identified all of the following fundamental differences that can be used
to characterize people in different cultures EXCEPT
global orientation.
power orientation.
social orientation.
uncertainty orientation.
Burger King operates restaurants around the would on U.S. military bases. The
agreements between Burger King and the Department of Defense is a(n).
global sourcing agreement.
exporting agreement.
global business.
strategic alliance.
Which of the following statements does NOT describe a characteristic of
importing/exporting?
Importing/exporting is an easy way to enter a market.
The cost of importing/exporting may be high due to transportation costs.
The costs of initiating an import/export strategy are high.
Due to government restrictions, not all products can be imported or exported.
Screening controls applied to information in an organization focus on
seeing that the information is available to everyone who needs it.
ensuring that the information is used effectively.
making sure that information leaving the organization is what is intended.
All of the above.
A local restaurant owner often dines out at competitors’ restaurants and samples items
from their menus so that he can imitate or improve on them. This is an example of
benchmarking.
conformance sampling.
acceptance sampling.
acceptance sampling.
Ephraim is analyzing the productivity of his section. Last week his crew worked 4,000
hours and produced 600,000units of product. The average hourly wage was $7 per hour,
and 200 hours were lost to absenteeism. The sale price for the items produced is $2 per
unit. What is the labor productivity index?
21.43
157.89
42.86
150.00
Which of the following pairs of factors that are important to designing operations
systems are most closely related to demand?
Product-service mix and facilities.
Capacity utilization and facilities.
Products-service mix and capacity utilization.
Technology and capacity utilization.
The purpose of control is to
determine where the organization should be at some point in the future.
assess organizational performance relative to some desired goal.
determine how to structure the organization so as to carry out organizational plans.
get the organization’s employees to work toward organizational goals.
Which of the following is NOT a major form of operations control discussed in the
text?
Preliminary.
Screening.
Functional.
None of the above.
Which of the following statements does NOT describe a weakness associated with
budgeting?
Some managers apply budgets too rigidly.
Developing budgets can be very time consuming.
Budgets link planning and controlling.
Budgets may limit innovation and change.
Honda Motor Company’s plant outside Columbus, Ohio manufactures Honda cars as
small as the Civic to as large as the Element all on the same assembly line. This
flexible manufacturing development allows automakers to rapidly change to
consumers’ desires. It should also decrease ________ between marketing and
production.
intragroup conflict.
internal environmental conflict.
role ambiguity.
intergroup conflict.
Which of the following combinations of group performance norms and cohesiveness is
best from the manager’s point of view?
Low cohesiveness/high norms.
High cohesiveness/low norms.
High cohesiveness/ high norms.
High cohesiveness regardless of performance norms.
Factors that might contribute to an individual’s interpersonal attraction to a group
include all the following EXCEPT
physical proximity to group members.
the groups goal.
compatible personalities.
increased interaction.
Which of the following statements BEST describes how the political behaviors of
inducement and creating an obligation differ?
Inducement involves the use of reward power; creation of an obligation uses
coercive power.
Inducement involves the use of expert power; obligation uses referent power.
Inducement specifies what one person will do for another in return for a favor;
obligation leaves the from of repayment unspecified.
There is no difference between these two.
President Clinton was an example of a ________ leader who set high expectations for
the country and energized others to achieve his expectations while maintaining a high
level of sympathy and understanding with the American public, although his overall
success is debatable.
figurehead.
symbolic.
charismatic.
integrative.
Frank refers to Dan as his “go to guy.” When the project is critical Dan gets the job.
This is an example of ________ approach to leadership.
path-goal.
life cycle theory.
substitutes for leadership.
leader-member exchange.
Which of the following is NOT one of the situational factors thought to modify the
relationship between leader behavior and subordinate motivation to perform in the
path-goal theory?
Preferences of the leader.
Subordinate locus of control.
Characteristics of the work group.
subordinates’ perceptions of their ability.
The Leadership Grid
is useful for describing leader behavior but not useful for predicting it.
labels the best manager as high in both concern for planning and concern for
organizing.
uses the tern impoverished manager to describe a manager who is low in concern
for people and low in concern for production.
All of the above.
If you want to reduce the likelihood that a behavior will recur, which of the following
types of reinforcement will get the desired results?
Avoidance and positive reinforcement.
Positive reinforcement and extinction.
Punishment and avoidance.
Extinction and punishment.
The most basic method of managing employee motivations is
job design.
labor relations.
recruiting and selection.
the reward system.
Dorothy is overweight and smokes even though she knows that both of these are bad
for her health. She is most likely experiencing
cognitive dissonance.
low self-esteem.
an external locus of control.
low risk propensity.
Which of the following is an example of an efficient manufacturing technique?
cutting inventory levels.
increasing the amount of time to manufacture products.
increasing product reject rates.
decreasing product output.
Today, the basic management functions are considered to be ________.
planning, coordinating, staffing, and directing
planning, organizing, leading, and directing
commanding, organizing, leading, and staffing
planning, organizing, leading, and controlling
According to Mintzberg’s management roles, the ________ roles involve receiving,
collecting, and disseminating information.
interpersonal
informational
technical
decisional
________ skills refer to the manager’s ability to correctly recognize and define
problems and opportunities and to then select an appropriate course of action to solve
problems and capitalize on opportunities.
Communication
Decision-making
Conceptual
Technical
One outcome of the Hawthorns Studies could be described by which of the following
statements?
Social norms or group standards are the key determinants of individual work
behavior.
Money is more important than the group on individual productivity.
Behavior and employee sentiments are inversely related.
Security is relatively unimportant.
According to the systems approach, effective management must ensure that ________.
its organization succeeds in ignoring governmental regulations
its organization becomes self-contained
key departments within an organization have the greatest efficiency
all interdependent units within an organization operate together
A learning organization develops the capability to ________.
add new training programs even when competitors are going bankrupt
accept the conventional wisdom of the industry
continuously learn, adapt, and change
attract new employees who work well in teams
Barnard’s theory on the acceptance of managerial authority states that
If subordinates are able to understand the supervisor’s directive, they will accept the
supervisor’s authority.
Subordinates will recognize the manager’s authority so long as they are paid
adequate wages and benefits.
If subordinates view a supervisor’s directive as appropriate to organizational goals,
they will accept his or her authority.
Supervisors have no authority unless subordinates are willing to grant it to them.
A Gantt chart is a
Listing of the steps required to complete a job.
Method for developing employee wage systems.
Checklist used in equipment maintenance.
Means of scheduling individual work or whole projects.
The organizational hierarchy becomes flattened as the responsibility for establishing
goals and developing plans is ________.
moved to the middle organizational levels
shoved to the lowest organizational levels
shifted to a formal planning department
more the work of the financial department
Strategic plans tens to cover a longer period of time than operational goals and
also ________.
cover a more narrow view of the organization
cover the financial projections of the planning period
cover a broader view of the organization
include an estimate of the profits that the stockholder can anticipate as dividends
Managers may have to make a(n) ________ plan in anticipation of changes in
technology, the economy, the competition, and the labor market.
Strategic
Tactical
Long-range
Contingency
Tactical plans
require a planning staff for development.
are used to react to unforeseen circumstances.
are normally developed by the board of directors.
are an organized sequence of steps designed to execute strategic plans.
In the Boston Consulting Group (BCG) matrix, a business unit that exists in a low
anticipated growth rate and a high market share is known as a ________.
cash cow
star
dog
question mark
Cost leadership as a strategy requires a firm to ________.
aggressively search out efficiencies to maintain the lowest cost structure
be unique in its product offering
aim at a cost advantage in a niche market
aim to be similar to its competition in most operations
What is a strategic advantage of being a first mover?
certainty over the direction of technology and market.
low development costs.
no financial or strategic risks.
cost and learning benefits.
________ are corporate-level strategies for becoming a diversified firm.
Internal developments of new products
Backward vertical integrations
Mergers& acquisitions
All of the above
Using the Boston Consulting Group matrix, strategic business units (SBUs) are
classified on the basis of
Market share and market growth rate.
Market share and cash generation potential.
Market growth rate and financial strength.
Financial strength and product life cycle.
Which of the following is true concerning benchmarking?
Benchmarking always involves analyzing a competitor.
Benchmarking is most effective when analyzing within your own industry.
Benchmarking may involve analyzing a company with a completely different
product.
Benchmarking foreign companies is not suggested due to cultural differences.
The intent of scenario planning is not to try to predict the future, but to reduce
uncertainty by ________.
calculating the potential profits from different specified conditions
pretending that the customer needs are different from those forecasted
supposing that a different market mix existed
playing out potential situations under different specified conditions
Large businesses are more likely to succeed in the manufacturing industry than small
businesses due to
The principle of synergy.
Economy of scale.
Divesting.
The need for minimal start-up resources.
A small business with low departmentalization, wide spans of control, centralized
authority, and limited formalization can be said to possess a ________ structure.
simple
functional
divisional
matrix
Organizational learning can’t take place without ________.
motivation
goals
sharing information
structure
A learning organization has developed its ________.
educational department to keep employees trained
capacity to adapt and change
barriers to entry of its markets
a sustainable competitive advantage that is easy to maintain
Which of the following is NOT a part of the organizational structure?
Decision making.
Designing jobs.
Establishing reporting relationships.
Distributing authority among jobs.
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