Jennifer assigns Geroge a project to be completed by the end of the month and then
holds periodc meetings with him to review his progress. Which of management
functions is Jennifer performing?
planning
leading
controlling
organizing
Mintzberg grouped the ten managerial roles into three primary headings. Which of the
following is not one of these headings?
interpersonal realationships
transfer of information
planning
decision making
In what order should plans be deveolped?
Mission, operational, strategic, and tactical
Strategic, tactical, mission, and operational
Mission, tactical, strategic, and operational
Mission, strategic, tactical, and operational
Plans that apply to the entire organization, establish the organization’s overall objectives,
and seek to position the organization in terms of its environment are called plans.
operational
tactical
strategic
single-use
MBO advocates participative goal setting. Research comparing parting participative
set and assigned goals on performance
shows consistently higher performance with participatively set goals.
shows consistently lower performance with participatively set goals.
has not shown any strong or consistent relationships.
has been biased by the researchers.
In environmental SWOT analysis, the external organizational position is analyzed
according to its
strengths and weaknesses.
opportunities and weaknesses.
strengths and threats.
opportunities and threats.
According to the concept of bounded rationality, decision makers are limited by
less than complete information
their habits
time
All of the above.
________ is one of the disadvantages of group decisions that typically results in groups
that are very cohesive.
Conflict
Groupthink
Domination
Comprmise
A ________ span of control is associated with many levels of management, which gives
rise to a ________ organizational structure.
wide: tall
wide: flat
narrow: tall
narrow: flat
________ facilitates effective coordination of the various organizational parts or
functions in a consistent manner, while ________ provides grater flexibility to change.
Centralization; decentralization
Decentralization; centralization
Specialization, centralization
Specialization, decentralization
________ is a characteristic of the matrix organizational structure.
A high degree of centralization
A dual-reporting relationship
A lack of flexibility
A lack of functional specialization
________ is a written statement the duties and responsibilities of a job.
Job analysis
Job specification
Job description
Job inventory chart
Which of the following does NOT accurately describe Lewin’s model of
organizational change?
The change process consists of three phases
The change agent performs the same tasks during each phase of the change
process.
Modifying the organizational targets of tasks, people, culture, technology, and
structure occurs during the changing changing phase of the process.
Unfreezing involves preparing a system for change.
Cross-functional teams are expected to do all following except.
share information.
explore new ideas.
focus on solving departmental or functional problems.
communicate cross-functionally.
________ is a characteristic of a high-performing team that makes the group greater
than the sum of its parts(members).
A quality circle
Group dynamics
Synergy
Cohesiveness
In Maslow’s need hierarchy, a healthy work environment is an example of what type
of need?
physiological
esteem
safety
social
The two factors in Herzberg’s theory are motivators and
growth
hygiene
power
achievement
The view that people develop beliefs about the fairness of the rewards they receive
relative to their contributions referred to as ________.
expectancy theory
need theory
equity theory
the Motivation-Hygiene Theory
According to the ________ theory of motiviation, having the strength to act in a
particular way depends on people’s beliefs that their actions will produce outcomes
they value and find attractive.
expectancy
motivation-hygiene
gola
equity
Which of the following statements would a Theory Y management consider to be true?
Employees dislike work.
Employees must be coerced, controlled, or threatened.
Employees view work as being as natural as rest or play.
Employees will shirk responsibilities whenever possible.
On the basis of equity theory, when employees perceive an inequity, they might do all
of the following except
distort either their own others’ inputs or outcomes.
behave so as to induce others to change their inputs or outcomes.
behave so as to change their personal inputs or outcomes.
work harder on their job.
According to House’s path-goal theory a(n) ________ leader is on who actively seeks
subordinate and group suggestions and opinions when making decisions that affect them
directive leader
supportive leader
achievement-oriented leader
participative leader.
According to Lewin, quantity of work accomplished was equal using which two types
of leadership styles?
dictatorial and autocratic
laissez-fair and autocratic
democratic and autocratic
laissez-faire and demorcratic
________ involves the transmission of meaningful information from one party to
another through the use of symbols with shared meanings.
Presentation
Communication
Encoding
Decoding
Reward systems for teams should focus on
individual contribution.
effectiveness as a team member.
individual contribution to the team goals.
longevity.
Which of the following is the one substantial barrier to using work teams?
lack of creativity
lack of diversity
individual resistance
open communiciation
John is a salesperson for XYZ Corporation’s Houston office. If the salespeople meet
their sales goal for the month, they are given an all-expense-paid trip to a Denver
Broncos football game. Football is not one of Houston’s favorite sports, and the
Denver Broncos are definitely not John’s favorite team. John’s performance might be
influenced by the ________ part of Vroom’s expectancy theory.
effort-performance linkage
performance-reward linkage
effort-reward linkage
attractiveness
Compensation plans, such as piece-rate and profit sharing, that pay employees on the
basis of some performance measure are
competency-based compensation
employee stock ownership programs.
wages.
pay-for-performance porgrams.
The degree to which a job required a variety of activities that call different skills and
talents is
skill variety.
task identity.
autonomy.
The process of monitoring performance, comparing it with goals, and correcting any
significant deviations is known as
planning.
organizing.
leading.
請說明群體決策(Group Decision)的優缺點。
請問領導者的權力(Power)來源有哪些?
請說明控制幅度(Span of Control)的意義,以及管理者所面臨的層級兩難問題為
何?
請解釋工作擴大化(Job Enlargemsent)與工作豐富化(Job Enrichment)的意義。
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