IBM, Acer, and HP-Compaq were vying for dominance in the computer industry. This
is an example of which of the following?
Task/legal political
General/competitor
Task/competitor
General/economic
Task/technological
Conceptual, human, and technical skills are important to which managerial level?
Top managers
Middle managers
First-line managers
Non managers
All of the above
When Flowers Unlimited uses hand-held computers to monitor daily sales activity, it is
an example of a
feedback control.
feedforward control.
concurrent control.
technological control.
hand-held control.
________ is the process of measuring your organizational process against the best in
the industry.
Outsourcing
Continuous improvement
Environmental analysis
Benchmarking
Competitive measurement
Which of the following is a characteristic of a well-constructed goal?
precise and measurable
address important issues
challenging but realistic
All of the above are characteristics of a well-constructed goal.
Sarah’s Jewelry Shop has just hired a comparative shopper to visit other local jewelry
stores to gain product pricing information. What strategy is this describing?
Boundary-spanning roles
A flexible structure
Unfair practice
Increase planning and forecasting
Joint venture
Which of the following would be considered a visual representation(s) of a company’s
corporate culture?
All department heads have an executive office.
Each department has an award plaque for employee of the month.
All employees are dressed in professional business attire.
Top level executives drive company owned sports car.
All of the above.
________ refers to the code of moral principles and values that govern behaviors with
respect to what is right and wrong;
Social responsibility
Free domain
Ethics
Codified law
Discretionary responsibility
The decision to produce a new product by ASUSTek Computer Inc. is in the
domain of codified law.
domain of free choice.
domain of ethics.
domain of compensatory justice.
domain of social responsibility.
When former Enron CEO Kenneth Lay made sure his own family benefited
handsomely from Enron, he engaged in:
information manipulation.
anticompetitive behavior.
self-dealing.
opportunistic exploitation.
All of the following are characteristics of effective goal setting EXCEPT
goals should be challenging but not unreasonably difficult.
goals should be set for every aspect of employee behavior.
specific and measurable.
cover key results area.
linked to rewards.
Any group within or outside the organization that has a stake in the organization’s
performance is called
a supplier.
an international customer.
a stakeholder.
OPEC.
a trade association.
A corporate-level strategy is concerned with the question
what business are we in?
how do we compete?
how do we support our chosen strategy?
where do we market our products?
should we promote from within?
All of the following are primary dimensions of diversity EXCEPT
age.
sexual orientation.
religious beliefs.
physical ability.
all of the above are primary dimensions of diversity.
________ are the champions of structural change.
Middle and top managers
Top and lower-level managers
Middle and lower-level managers
Lower-level managers and operatives
Operatives and customers
Which of these is the potential ability to influence the behavior of others?
Leadership
Management
Power
Control
Motivation
Autonomy, a core job characteristic, contributes to which of the following
psychological states according to the job characteristics model?
meaningfulness
responsibility
knowledge of results
individual differences
After establishing standards of performance, according to the control model, the
manager should
compare performance to standards.
get the standards approved by the supervisors and subordinates.
measure actual performance.
take corrective action.
provide feedback.
Decentralized control is most consistent with which of the following budget processes?
Bottom-up budgeting
Top-down budgeting
Strategic budgeting
Cost budgeting
None of these
Today there is a crisis of sorts in the newspaper industry. More and more readers are
getting their news from the free websites that newspapers offer. For example, instead of
getting a subscription to the Washington Post you can simply go to
washingtonpost.com and get the day’s latest news for free. As a result subscriptions for
many newspapers are declining. This problem was created in the newspaper industry
largely by:
punctuated status quo.
disruptive technology.
exceptional business plans.
swarms of successor technologies.
With TQM, employees must be trained to think in terms of ________ and
not ________.
detection, prevention
prevention, detection
measurement, prevention
innovation, improvement
none of these
________ is a quality control approach that emphasizes a relentless pursuit of higher
quality and lower costs.
Continuous improvement
Cycle time
Quality circles
Six Sigma
Benchmarking
Pier 1 has struggled in the market recently, posting declines in same-store sales for
several years. While it has changed its product and promotion in an attempt to
differentiate itself from competitors such as Target and Wal-Mart, nothing seems to
have worked. It would appear that management has lost touch with which stakeholder
group?
stockholders
employees
advertising agencies
customers
Kodak’s mission statement is to provide “customers with the solutions they need to
capture, store, process, output, and communicate images-anywhere, anytime.” It is an
example of a good mission statement because:
it focuses on the product Kodak produces.
it focuses on kodak’s customers.
a functional component is included.
all of the above apply.
The assumption that “If it’s not illegal, it must be ethical,” ignores which of the
following?
Domain of codified law
Domain of ethics
Domain of free choice
Discretionary responsibility
Domain of symbolism
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