The current dominant assumption in management theory suggests ________
a balanced view of managers as symbolic and omnipotent
an emphasis on the view that managers are symbolic
an emphasis on the view that managers are omnipotent
that both the symbolic and omnipotent views are obsolete
According to the symbolic view, managers have a(n) ________ effect on substantive
organizational outcomes.
neutral
controlling
limited
unlimited
Which of the following is an MNC that tailors marketing strategies to the host
country’s unique characteristics?
borderless organization
global company
multidomestic corporation
transnational organization
Multidomestic corporations ________
maintain operations in multiple counties, but do not allow managers in each country
to make their own decisions.
utilize ethnocentric attitudes in financial decisions, but favor polycentric views in
human resources issues.
utilize decentralization to make decisions in management in local countries.
follow the tastes, preferences, and values of the home country.
The belief that business leaders should not direct social policy because there is no
direct line of social accountability to the public is known as what argument against a
firm being socially responsible?
dilution of purpose
costs
too much power
lack of accountability
Social obligation is the obligation of a business to meet its ________.
social and technological responsibilities
economic and social responsibilities
technological and economic responsibilities
economic and legal responsibilities
When problems are ________ managers must rely on ________ in order to develop
unique solutions.
structured; nonprogrammed decision making
structured; pure intuition
unstructured; nonprogrammed decision making
unstructured; programmed decision making
Lower-level managers typically confront what type of decision making?
unique
nonroutine
programmed
nonprogrammed
The conflict in stated goals exists because organizations respond to a variety of ________
stakeholders
external environments
governmental regulations
stockholders
Which of the following is true concerning an organization’s stated objectives?
Organizations issue identical objectives to all constituents.
Organizations typically have internal and external sets of objectives.
Organizations may issue different objectives to stockholders, customers, employees,
and the public.
Stated objectives are usually in line with short-term actions.
An example of a core competency of a firm is ________
the corporate reputation
communicating with customers in their own languages worldwide
developing least-squared exemptions within its accounting system
evaluating tangible and intangible assets
Relative to the organization’s culture, a manager must be aware that ________.
strong and weak cultures have the same effects on strategy
the content of a culture has a major effect on the strategies that can be pursued
unimportant factors can support escalation of commitment to strategies
strong cultures are the most desired cultures
________ is the power that arises because of a person’s desirable resources or personal
traits.
Expert power
Referent power
Reward power
Legitimate power
In an uncertain environment, managers want to develop ________ plans.
general and flexible
specific but flexible
formal
contingency
Structure is related to the size of the organization, such that larger organizations tend to
have ________ than smaller organizations.
more specialization
less departmentalization
less centralization
fewer rules and regulations
Structure is related to the size of the organization, such that larger organizations are
more ________.
mechanistic
organic
structurally weak
decentralized
One of the potential problems of MBO programs is that ________.
there may be an overemphasis by the employee on accomplishing their goals
without regards to others the work unit
they may be more effective in times of dynamic environmental change
employees take goal setting too seriously
they encourage filling out paperwork
Because rumors that flow along the grapevine can never be eliminated entirely,
managers can minimize the negative consequences of rumors by ________.
being open and disclosing a new rumor to the employees
limiting their range and impact
informing their boss that the rumor is out
telling the employees that the rumor is not true
________ is a process of setting standards and measuring employee performance to
arrive at performance standards.
Time and motion study
Benchmarking
Legal influence arrangements
A performance management system
The use of ________ focuses the evaluator’s attention on key behaviors that
distinguish effective from ineffective work performance.
simple analysis
job analysis
critical incidents
graphic rating scales
Managers need to make sure that employees’ abilities ________.
match the job requirements
are being maximized
are not being affected by their stress
are not causing them stress
________ that increase opportunities for employees to participate in decisions and to
gain social support have been found to lessen stress.
Improved organizational communications
Time management programs
Wellness programs
Job redesigns
A manager who takes very little time to make a decision probably has ________.
high self-esteem
external locus of control
low self-monitoring
high risktaking
Which of the following is true concerning personality types and national cultures?
There is no relationship between nationality type and cultures.
Middle Eastern countries believe they can dominate their environment.
You would find many people with an internal locus of control in the United States
and Canada.
North Americans believe life is essentially predetermined.
In comparison to large groups, small groups ________.
have shorter group tenure
tend to be more homogeneous
are faster at completing tasks
are better at obtaining diverse input
Large groups consistently get better results than smaller ones, when the group is
involved in ________.
a fast and appropriate decision
free rider tendency
problem solving
goal clarity
To increase the motivation through enrichment, X company decides to increase the
meaningfulness of the work. This can be done by ________.
increasing skill variety
decreasing task identity
decreasing task significance
increasing dependence
To further enhance the jobs at X company, managers divided the tasks into jobs that
allowed employees to use a collection of skills and talents. These changes could be
described as a core dimension of the job characteristics model known as
skill variety
task identity
feedback
autonomy
Providing moral leadership involves addressing the ________.
means that a leader uses in trying to achieve goals as well as the content of those
goals
ends of achieving goals
leadership style used
gender issues
Why are more and more companies empowering employees?
Management needs to make quick decisions.
Organizational upsizing left many managers with smaller spans of control.
Empowerment is appropriate for all circumstances.
Managers must cope with increased work demands.
In a short essay, differentiate between transactional and transformational leaders.
In a short essay, define planning and discuss the characteristics of formal versus
informal planning as it is used in various organizations.
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