Managers with a strong managerial competence career anchor consider themselves as
having ________ competence.
Analytical, personal and emotional
Analytical, interpersonal and social
Emotional, interpersonal and persuasive
Enterprising, social and analytical
Assuming a manager had complete information about a situation, could accurately
weigh all criteria, and therefore make an optimal choice were assumptions of the
________ management approach.
Classical
Administrative
Rational
Bounded rationality
Ethical decisions always involve:
Egoism
Normative judgments
Utilitarianism
Teleology
The unity of command principle is a major feature of ________ management theory.
Max Weber’s
Douglas McGregor’s
Frederick Taylor’s
Henri Fayol’s
Decision making shortcuts such as anchoring, perception and psychological set are
examples of:
Psychological traps
Creativity
Timing
Intuitive decision making
Matching the organization’s capabilities with the demands of its environment is
included in the:
SWOT analysis
Mission statement
Strategic management
Strategic planning
How socially responsible a manager will be depends upon:
Managerial capitalism
Moral minimums
The manager’s philosophy
Stakeholders
All the steps in a major one-time project are presented in an orderly fashion in a:
Policy
Procedure
Operational plan
Program
The areas (i.e., sales, costs, etc.) for which you set goals should be:
Timely and complete
Relevant and complete
Responsible and relevant
Responsible and complete
Classical management principles apparently worked well because:
New product introduction was slow
Consumers were less demanding
Competition was local
All of the above
Having a person learn a job by actually performing it is:
On-the-job training
Orientation
Implementation
Instructional design
Owning or controlling inputs to the firm’s processes and or distribution channels is
known as:
Diversification
Joint venture
Vertical integration
Market penetration
A leader uses ________ when giving the individual or group the authority and
responsibility to make a decision.
Consultation
Delegation
Laissez-faire
Joint decision
A manufacturer distributes its products to its ultimate customers through:
Customer departmentalization
Functional departmentalization
Marketing-channel departmentalization
Marketing channels
Researchers have found that the best communication network depends on the:
Lines of authority
Authority boundaries
Problem assigned
Shared mindsets
When contemplating organizational change, the manager’s basic concern is ensuring:
Employees accept the change
Change is successful and timely
Ending traditional ways of doing things
How to implement the change
The process of influencing major changes in the attitudes and assumptions of
organization members and building commitment for the organization’s mission,
objectives and strategies is _________ leadership.
Transformational
Transactional
Charismatic
Quid pro quo
The amount of control a manager must exercise can be reduced by:
Decentralizing
Leading effectively
Corrective action
Steering controls
A key to communicating directly with subordinates is:
Open-book management
Fairness and appearance of fairness
Treating them like partners
Downward communication
A foreign direct investment turns the firm into a:
Multinational enterprise
Strategic alliance
Joint venture
Subsidiary
Features of quality include the following except:
Customer needs are the basic standard for measuring quality
High quality means high costs
Quality standards are international
Quality measures how well customer needs are met
To build long-term team cohesiveness, it is important to create teams with members
who share:
Equal workloads
Mission goals
Personal values
Education and training
Overcoming challenges to creating an entrepreneurial endeavor requires tackling the
following tasks except:
Creating the idea for the business
Deciding on a form of ownership
Selecting a successor
Finding funding
The organization chart is the organization’s:
Authority
Chain of command
Staff authority
Functional authority
The characteristic and distinctive traits of an individual and the way the traits interact
to help or hinder adjustments to other people and situations is:
Personality
Conscientiousness
Stimuli
Behavior
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