Which of the following statements is TRUE?
Outsourcing reduces the flexibility of managers.
Outsourcing reduces the flexibility of managers.
The process by which division of labor occurs is known as job specialization.
Groups that buy goods that another organization produces are known as suppliers.
Ethics and “the law” are the same thing.
Which of the following statements is FALSE?
Most customers prefer high-quality products to low-quality products.
Most day-to-day decisions in business are programmed decisions.
Unfair treatment in the work place on the basis of gender is a thing of the past.
Unsatisfied managers are more likely to quit an organization.
Typically, the matrix structure within organizations is very flexible.
Dan strongly believes that it is important that he spends time with his children on the
weekends. Which of the following situations would most likely result in a very strong
desire to reduce cognitive dissonance?
Being made by his boss to work weekends or lose his job.
Working over the weekend in order to cover for a sick friend.
Working over the weekend in order to secure a large cash bonus.
Working over the weekend in order to free up time for a golf game later in the
week.
Working over the weekend in order to complete a project for a client vital to the
company.
When individuals observe another person’s behavior, they attempt to determine
whether it is internally or externally caused. This phenomenon is most directly relevant
to which of the following?
the Pygmalion effect
projection theory
attribution theory
selective perception theory
expectance theory
Essential Job Functions are:
Part of a job description
The reason the position exists
The job duties that employees must be able to perform, with or without reasonable
accommodation
All of the above
None of the above
Cultures differ in terms of how influence is distributed and how people react to others
who have more or less influence. This aspect of culture is called ________.
power distance
uncertainty avoidance
masculinity/femininity
individualism
none of the above
A customer can either afford to buy a new mp3 device or a new Xbox 360 game station,
but not both. After purchase, regardless of the choice, the customer will probably find
reasons to feel good about the selection. Why?
Because of cognitive dissonance the customer will be motivated to resolve the
conflict by creating or emphasizing positive aspects of the purchase and the
negative aspects of the product not chosen.
Because of a need for achievement, the customer will be motivated to want the
product that is the most expressive of power and status.
People always feel good about buying a product after they begin using it.
The typical reaction to an approach-avoidance conflict is to be motivated to
approach only the positive aspect of the conflict, thus ensuring a satisfactory
resolution of the conflict.
None of the above
The type of interview where the interviewer tries to deduce what the applicant’s on the
job performance will be based on his answers to questions about past experiences is
called a:
Situational Interview
Behavioral Interview
Stress Interview
Job-related Interview
None of the above
Which of the following is NOT true of charismatic leaders?
They have a vision and the ability to articulate the vision.
They have behavior that is unconventional.
They are willing to take high personal risk.
They exhibit behaviors that are consistent with their followers’ behaviors.
They typically communicate high performance expectations of their followers.
Groups of employees who meet regularly to discuss ways to increase quality are called:
Peer groups
Quality circles
Strategy groups
Self-managed teams
A flexible workforce
A subordinate changes his behavior from a dysfunctional to a functional behavior, and
his manager then removes an undesired outcome. This is known as:
Positive reinforcement.
Extinction.
Negative reinforcement.
Inequity.
Instrumentality.
An organization creates a list of possible future forecasts of business situations and
creates a plan to respond to each of these forecasts. This is known as:
synergy planning.
an hoc planning.
divisional-level planning.
scenario planning.
functional planning.
A white, female manager assumes a number of things about a subordinate that are
inaccurate just because that subordinate is a black male and “all black males are like
that.” This manager is exhibiting:
The similar-to-me effect.
Quid pro quo harassment.
The glass ceiling.
Stereotyping.
A hostile work environment.
If behavioral leadership theories are correct, then ________.
leadership behaviors are consistent
leaders are born with leadership behaviors
leaders’ behavior should be altered
leadership skills can be trained
women generally make better leaders than men
The component of an HRM system that focuses on attempting to attract and to hire
employees who have the abilities and experiences to help the organization to achieve
its goals is known as:
Training.
Development.
Recruitment and selection.
Performance appraisal.
Feedback.
Assume you are a consultant who has been asked by the XYZ Corporation to
advise them on how to deal with the following problem: (20%)
The basic organization structure of XYZ is still the same as it was when the
company was founded in 1956. It is a very traditional bureaucracy with functional
departmentalization. The company has about 1000 employees in three geographic
locations. Industry changes in the last decade are causing many competitive
problems for XYZ. The new CEO, John Johns, is the grandson of the founder. He
thinks that XYZ’s organization structure hinders them from responding effectively
to the new challenges. John is very concerned with the long-term future of the
company, and has asked you to help him understand what steps ought to be taken.
Articulate the assumptions you are making about this case, and develop a
suggested organizational strategy for John Johns.
Note: In developing your answer be sure to give a rationale as to why the concepts
and theories are the most relevant and appropriate for the situation described.
“Globalization” is a significant force changing the nature of business and
competition in the would today. Describe and discuss the effects of “globalization”
on managers and management practices.
Consider the following situation: (20%)
You are the founder of a newly start-up bakery shop. For financing your own
company you not only had burn up all your savings but also float a loan from a
commercial bank. A couple days ago you happened to discover a copy of
unpublished information that almost all the products your company produced were
contaminated by fatal amount of Melamine.
According to your understanding this prohibited chemical ingredient comes from a
dairy product imported from Mainland Chain. Melamine is described as being
“Harmful if swallowed, inhaled or absorbed through the skin. Chronic exposure
may cause cancer or urinary system damage.” What will you do?
Please prepare TWO possible scenarios AT LEAST to extricate yourself from the
above difficult position and describe its gains and loses in more detail for each
scenario.
Explain the phrase “Pay as a Motivator” from the perspective of Need Theory,
Equity Theory, Goal Setting Theory, and Learning Theory respectively. (15%)
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